Log in to your account to view the preparation status and real-time
tracking. If your order has already been prepared but does not have tracking, it is because the shipping company has not yet documented it. You will see the tracking information in the coming days.

If your order has been prepared for more than 72 hours and you have not received tracking information, please contact us so that we can provide you with more information.

If you have entered an incorrect shipping address and your order has not yet been prepared, you can email us at online@vogana.es or call 600 290 054.

You have 15 calendar days from the receipt of your order to make a return or exchange a product.

During the Christmas shopping season, the period for orders placed from November 24, 2025, is extended until January 10, 2026.

You must process it through the VOGANA returns portal.

The refund is issued to the same payment method used for the purchase -except for the SPECIAL PRICES collection, which is not subject to exchanges or returns of any kind.