• In-store purchase: 15 calendar days from the date of purchase. Refunds will be issued to a card with no expiry date.
• Online purchase with home delivery: 15 calendar days from the date you receive the order.
• Online purchase with in-store pickup: 15 calendar days from the date you receive the “available in store for pickup” email.
• The 15 days include both the request and the return delivery (to a store, a GLS Parcel Shop, or a post office).

It must be returned with all labels intact and the “DO NOT CUT” label, preferably in its original packaging.

For purchases with a promotional gift, in the event of a return, if the order no longer meets the conditions of the promotion, the gift received must also be returned.

Swimwear purchased in-store cannot be returned or exchanged. Items purchased online can only be returned if they are unused, in perfect condition, and with all their original components, including the hygiene protector.

Shipping costs for the order will under no circumstances be refunded when requesting a return.

For returns made from countries outside the European Union, any customs costs and fees associated with the return will be deducted from the total amount to be refunded.

• SPECIAL PRICE and products with an OUTLET label: No exchanges or returns of any kind are accepted.
• IN-STORE PRIVATE SALES and OUTLETS: No exchanges or returns of any kind are accepted.
• EARRINGS AND COSTUME JEWELRY: No exchanges or returns are accepted for any of VOGANA's jewelry and costume jewelry products, as they are considered specific party and event products that are not sealed.

VOGANA Store - (Madrid or Seville) – FREE

Mainland Spain and Portugal

• Home delivery with pickup – €7.50
• GLS Parcel Shop – €3.50
• Correos Parcel Shop – €5.50

Balearic Islands: Parcel Shop – €9.50

Germany, France, Italy, Belgium, Austria, Netherlands and Luxembourg: Parcel Shop – €15.95

Canary Islands, Ceuta, Melilla and other European Union countries: The customer must arrange for the item to be sent by registered mail to VOGANA Seville and cover the cost. VOGANA is not responsible for lost packages.

VOGANA SevilleC/ Dr. Antonio Cortés Lladó, 441004, Seville, Spain +34 600 29 00 54

USA and countries OUTSIDE the European Union: Return shipping costs will be similar to the original shipping costs and will be provided at the time of the return request. These costs will be deducted from the refund amount.

To request an exchange or return from outside the European Union, please write to central@vogana.es with the following subject line: “International Return + order number”.

Shipping costs, customs duties, taxes or other charges associated with the original order are not refundable under any circumstances. If we have to pay any of these customs charges upon receipt of the return, they will also be deducted from the refund.

1. Log in here with your email or phone number and order number, and indicate the products you wish to return.
2. Prepare your package with the items and the return slip (which you will receive by email). We recommend using the VOGANA packaging in which you received our garments.
3. Drop off the package:

• Leave it at the assigned drop-off point.
• Or request home collection (cost depending on the destination). There is no need to print a shipping label.

To request an exchange or return from outside the European Union, you must write to central@vogana.es indicating in the subject line: “International Return + order number”.

The shipping costs related to the return will be similar to those of the original shipment and will be informed to you at the time of the return request. These costs will be deducted from the amount to be refunded.

Shipping costs, customs duties, taxes, or other charges associated with the initial order are not refundable under any circumstances. In the event that we have to bear any of these customs costs upon receiving the return, they will also be deducted from the refund.

Items purchased at our physical stores are not eligible for a refund. You may only request an exchange for a different size or for another item of equal or greater value within a maximum period of 15 calendar days from the date of purchase.

If you request a return, it will be issued as a store credit card with no expiration date.

The swimwear collection cannot be exchanged or returned.

*Exchanges and returns will not be accepted without the "Do not cut me" tag.

Mainland Spain and Portugal: FREE. Vogana covers the first size exchange; any subsequent exchanges are at the customer's expense at a cost of €10.

Balearic Islands: €9.50

Canary Islands, Ceuta, Melilla, and other countries: The customer must return the item and place a new order to obtain the desired product.

You can exchange your size and product at our stores in Madrid or Seville.

Home collection

1. Access here with your email or phone number and the order number.
2. Choose the new garment: you can exchange the size or select another product available on the website.
3. Confirm the address where we will arrange the collection and delivery.
4. Prepare the package with the return delivery note (you will receive everything by email).
5. Receive the new garment at the time of collection: the courier collects the garment to be returned and delivers the new one to you at the same time.

There is no need to print labels. Remember that the collection takes place during the day, without a guaranteed time slot.

Yes, within 15 calendar days from the date of receipt of the new item.

At Vogana, we work to offer you a safe and satisfactory shopping experience. In order to prevent fraudulent activities and protect both our customers and the operation of our system, we have regulated access to user accounts.

We monitor the transactions carried out, and in the event that we detect recurring or considered fraudulent returns —according to our criteria and in accordance with our Terms and Conditions—, Vogana reserves the right to limit or close those accounts that may be making improper use of the service. If this were your case, we will contact you beforehand to inform you of the situation.

ORDER CANCELLATION:

If your order has not yet been prepared, we recommend that you write to us through  WhatsApp at +34 600 49 00 54  communicating it to see if we are in time to cancel it. If possible, the cancellation process has a fixed cost of €3.50 as a return fee, which will be deducted from the refund. 

In the event that it has been shipped, once you receive it, you can return it here.

If the customer refuses the delivery, the refund will be processed upon the return of the package to the warehouse, deducting the return costs from it.

If you wish to cancel your order, you can request the cancellation directly from our website during the first hour after placing the order, provided that the system allows it.

The cancellation must be managed through this option and will not incur any cost for the customer.

Once this period has passed, or if the order has already progressed in the preparation process and the system does not allow it to be canceled, we will not be able to process the cancellation manually.

In the event that the order has already been shipped, once you receive it, you can request its return through our exchanges and returns portal.

If the customer refuses the delivery, the refund will be processed once the package has returned to our warehouse, deducting the corresponding return costs.

You have 15 calendar days from the date you receive the pickup notice to collect your order in store or make any exchanges or returns.

If you do not collect the order within this period and request its cancellation, we will cancel it and refund the amount using the same payment method used for the purchase, deducting €3.50 as a cancellation processing fee.