FREE on orders over €150 (€4.95 on orders under €149.99). 

During sale periods, free shipping will not apply, regardless of the order amount.

€9.90 

€14.95 (the customer will be responsible for taxes and customs duties at the destination).

€29.90 (the customer will be responsible for taxes and customs duties at the destination).

€24.95

The cost of shipping to an international destination will be automatically added once you enter the shipping address on the checkout page.

CUSTOMS DUTIES ARE THE RESPONSIBILITY OF THE CUSTOMER

For orders destined for the USA, United Kingdom, Norway, Liechtenstein, and Iceland, it is mandatory to provide your passport number, which will be requested at the end of the checkout process.

All international orders are shipped without customs duties paid (DDU). This means that the final price does not include import duties, taxes, or customs fees in the destination country. These charges are the customer's responsibility and will be collected by the carrier or local customs authority, so you may have to pay them before receiving your package.

In cases where duties and taxes are refused and the package is returned to Vogana, the return shipping costs will be deducted from the refund amount. We recommend contacting your country's customs office for more information, as Vogana cannot estimate the duties or taxes that may be incurred.

On Saturdays, Sundays, and holidays, there will be no order pickup or delivery. Vogana is not responsible for delays in order delivery due to causes beyond our company's control.

48-72 business hours.

4-7 business days.

5-7 business days.

4–7 business days.

Up to 12 business days from the confirmation of the order shipment.

Orders containing pre-order products will be delivered within the timeframes specified in the product description. If your order contains other products and you require partial delivery, please contact us by emailing online@vogana.es or calling 600 290 054.

If you wish to cancel your order, you can request the cancellation directly from our website during the first hour after placing the order, provided that the system allows it.

The cancellation must be managed through this option and will not incur any cost for the customer.

Once this period has passed, or if the order has already progressed in the preparation process and the system does not allow it to be canceled, we will not be able to process the cancellation manually.

In the event that the order has already been shipped, once you receive it you can request its return through our exchanges and returns portal.

If the customer refuses the delivery, the refund will be processed once the package has returned to our warehouse, deducting the corresponding return costs.