Vogana is a Spanish fashion brand specializing inwedding guest dressesand other partywear for women. It was founded by Carmen de la Puerta, its Creative Director, who grew up surrounded by threads and needles in the fashion world. The brand is distinguished by its high quality and constant innovation, drawing inspiration from vintage aesthetics and the Andalusian lifestyle. All garments are designed and made entirely in Spain, with meticulous attention to detail to flatter the female figure and make you feel confident. Vogana’s values revolve aroundquality,originality,and anattitudethat celebrates every woman’s personality.

You can conveniently purchase our dresses through Vogana'sonline store. If you prefer an in-person experience, we have astore in Madrid(Calle Columela 6, Barrio de Salamanca) where you can see and try on our guest dresses in person. Our hours in Madrid are Monday to Friday from 10:00 a.m. to 8:30 p.m., and Saturdays from 11:00 a.m. to 8:00 p.m. We also have a showroom inSeville(Calle Dr. Antonio Cortés Lladó 4) where we will also assist you in finding the perfect dress. We look forward to welcoming you both online and in person!

We offer free shipping in mainland Spain and Portugal on orders over €150. For smaller orders, standard shipping within mainland Spain costs €4.95. Shipping to the Balearic Islands has a fixed cost (approximately €9.90), and shipping to the Canary Islands, Ceuta, and Melilla costs €14.95 (these destinations may incur customs duties payable by the customer). If you place an international order outside Spain, the system will automatically calculate the shipping cost based on the delivery address during the checkout process. You will always see the shipping cost before confirming your order.

We work to ensure you can wear your dress as soon as possible. The estimated delivery times are: 48 to 72 business hours for mainland Spain, between 4 and 7 business days for the Balearic Islands and Portugal, and around 5 to 7 business days for the Canary Islands, Ceuta, and Melilla. For shipments to other European countries, delivery may take up to about 10-12 business days depending on the destination. Please note that no shipments or deliveries are made on Saturdays, Sundays, or holidays, and that there may be slight delays due to circumstances beyond our control (for example, customs or logistical delays). If your order includes any pre-order items, the specific delivery time will be indicated in that product's description.

After completing your purchase, we will send you a confirmation email. Once your order has been prepared and leaves our warehouse, you will receive another email with the tracking number and the link from the associated courier company. Thanks to this tracking number, you will be able to track the status of your order in real time. In addition, if you created an account on our website, you can log in to the “My Orders” section to check the status and details of your purchases at any time. If you have any questions about the location of your package, do not hesitate to contact us and we will help you track it.

If your order isn't perfect or you simply changed your mind, you can request a return within 15 calendar days of receiving your order. The dress must be unworn, in its original condition, with its packaging and labels intact (including the special “DO NOT CUT ME” label). To return a dress, follow these steps:

1. Request the return: Write to us at our email address (or complete the returns form on our website), indicating your order number and the items you wish to return. If you picked up your order from a physical store, the 15-day period starts from the date we notified you that it was ready for collection.

2. Prepare the package: Place the dress and its accessories in the original packaging, making sure to include all labels and protective materials as you received them.

3. Send us the product: We will offer you return options. In mainland Spain and the Balearic Islands, we can schedule a home collection (approximate cost €7.50) or tell you how to drop it off at a nearby Correos point (approx. cost €5.50). These costs will be deducted from the refund. If it is more convenient for you and you are nearby, you can also return it in person for free at our store in Madrid or Seville. For returns from other countries, the customer must send the package by certified mail to our address (which we will provide), bearing the corresponding shipping costs.

4. Receive your refund: Once the package arrives at our facilities, we will check that the dress is in perfect condition. After inspection, we will process the refund of your money using the same payment method you used. Please note that this process may take a few days depending on your bank or payment platform.

(Important: Items purchased in Special Price or outlet promotions may have special return conditions. If in doubt, consult our returns policy or ask us directly.)

Of course! If the size of your dress is not correct, we offer the option of a size exchange. You have a maximum period of 15 calendar days from the date you receive the dress to request an exchange. The first size exchange in mainland Spain, the Balearic Islands, and Portugal is free, and we will arrange to collect the item and send you the new size at no additional cost. You just need to write to us at online@vogana.es indicating your order number and the size you need, and we will coordinate the shipment. If you need a second size exchange for the same order, from the second exchange onwards, shipping costs (approximately €10) may apply and will be borne by the customer. For size exchanges from the rest of the world (outside Spain/Portugal), due to logistical reasons, we cannot manage a direct exchange; in that case, we suggest returning the original item for a refund and placing a new order for the correct size.

If you wish to exchange it for a different model or color, the procedure will be to return the original dress and place a new order for the new model you want. Currently, we do not manage direct exchanges from one model to another, but we will be happy to advise you so that you can choose another garment that you love. Remember that in our physical stores we can also help you with the available sizes and try on different models in person.

Choosing the right size is essential to ensure you feel comfortable and radiant in your guest dress. To help you, you will find a detailed Size Guide with every product on our website. We recommend taking your bust, waist, and hip measurements with a measuring tape and comparing them to the provided size chart. Our dress sizes follow a European standard (for example, approximate equivalents: XS ~ 34, S ~ 36, M ~ 38-40, L ~ 42, XL ~ 44). If you are between two sizes, we advise choosing the larger size, as a slightly loose garment can always be easily tailored. And if you are still unsure which size to choose for a specific style, do not hesitate to contact us (by email, phone, or WhatsApp): our customer service team will personally advise you to ensure you choose the right size.

Every body is unique, and we understand that you may sometimes need some adjustments to ensure the dress fits you perfectly. Although we do not make custom-made garments at Vogana, our dresses are designed and sewn with high-quality craftsmanship that usually allows for minor alterations. If you find that you need minor adjustments when trying it on (for example, raising the hem, slightly narrowing the waist, or adjusting the straps), you can take your dress to a trusted seamstress or tailor. The seams and fabrics of our designs easily accommodate these adjustments to adapt the garment to your measurements. A well-done hem or adjustment can make a difference and make the dress look like it was made to measure. However, we recommend trying on the dress with the shoes and underwear you will wear on the day of the event before making any alterations, to ensure that the adjustment is the right one. If you have any questions about how a particular style could be adjusted, contact us and we will be delighted to guide you.

Caring for your Vogana dress properly will ensure it looks impeccable on many special occasions. The first thing you should do is check the care label inside the garment, as it provides specific instructions based on the material. In general, many of our occasion dresses are made from high-quality fabrics (such as crepe, satin, velvet, or other delicate materials), so we recommend dry cleaning or hand washing in cold water for most of them. Avoid using a washing machine and dryer unless the label confirms they are safe, as harsh cycles could damage the fibers or details of the dress. If you wash the garment by hand, use a mild detergent, rinse carefully, and do not wring it; let it air dry on a flat surface or on a padded hanger so that it retains its shape. To iron, use a low temperature or place a cloth over the fabric to avoid direct heat, especially on delicate materials. Storing your dress properly is also part of its care: hang it in a cool, dry place, preferably inside a breathable fabric garment bag to protect it from dust and light. By following these tips on how to care for your dress, you will preserve the colors, texture, and impeccable cut of your Vogana garment for a long time.

At Vogana, we take pride in using materials selected for their quality and aesthetic appeal. The composition varies depending on the design, but as examples, we work with fabrics such as crepe, satin, linen, velvet, high-quality polyester, and natural fiber blends to offer the best drape and comfort. All our materials are carefully evaluated to ensure that the dress not only looks good but is also durable and comfortable to wear. Each product page on the website details the exact composition of the garment (percentage of polyester, viscose, elastane, etc., if applicable). This transparency helps you understand how the dress will feel and how to care for it. Rest assured that our garment materials have been chosen to enhance the colors and shapes of each design while maintaining the durability needed so you can dance and enjoy yourself without worries.

At this time, Vogana does not make fully custom dresses or offer complete design customizations, as we focus on our own collection of guest and party dresses. However, we understand that you may be looking for something very specific for your event. If you have a special detail in mind (such as a color not currently available or a very particular fit), we invite you to share your idea with us. We occasionally launch capsule collections or limited editions, and we also offer products for pre-order when we announce new designs, allowing you to reserve your size before they become available to the general public. Although we do not create exclusive designs from scratch, our team can advise you on finding the option in our collection that best suits what you are looking for. We want you to feel unique in your dress, so if you need something out of the ordinary, contact us and we will do our best to help you within our capabilities. Your feedback also inspires us when creating future styles, so please tell us what you would like to see at Vogana!

We are here to help you with anything you need, before and after your purchase. You can contact our Customer Service team through several channels:

• Email: Write to us at online@vogana.es for any questions about products, orders, or the purchasing process.

• Phone / WhatsApp: If you prefer to speak or send a message, our customer service number is +34 600 29 00 54. We take calls and WhatsApp messages from Monday to Friday during business hours.

• Physical store: We also assist you in person at our Madrid store (C/ Columela 6) during the indicated hours, where our team can answer your questions and show you the garments.

We strive to respond as quickly as possible. Generally, you will receive a reply to your email or message within 24 to 48 business hours. During periods of high demand (such as sales or collection launches), there may be a slight delay, but rest assured that all inquiries will be addressed. Your satisfaction is our priority, so do not hesitate to write to us with any concerns. We will be delighted to hear from you and help make your experience with Vogana excellent!